FREQUENTLY ASKED QUESTIONS
Season Ticket Orders | Subscriptions | Season Productions & Tickets | General
Subscription Ticket Orders
1) What is the quickest way to request a refund, exchange, or donation?
The quickest way to request a refund, exchange or donation is to email customer service at bostaff@vastage.org or call the Box Office team at 757.627.1234 with the full name of the person who purchased the tickets as well as notating how you would like them to be processed.
2) I have changed my mind on what I would like to do with my tickets, what can I do?
If you have already reached out to us and we have refunded or donated your tickets, we are unable to change that request at this time. However, if you asked us to put your money towards a credit toward next season, we are able to adjust that to either be a refund or a donation.
3) What happens if I requested an exchange for the season and my requested performance is canceled or adjusted?
If anything in the new season is canceled, our Box Office team will reach out to discuss your options. Most customers decide to exchange into another performance or donate their tickets, and of course we will refund your tickets if nothing else works out in your schedule.
4) Will I be contacted when my refund, donation, or exchange is processed?
Yes, we will be emailing you if we have an email on file with a confirmation. Please reach out to us directly if you want to check in on the status of your tickets.
Subscriptions
1) I mailed my subscription renewal form, did you receive it?
Yes – a staff member has been checking our mail periodically and we are processing these as they are received. If you haven’t received your subscription confirmation, please let us know and we can take care of your order.
2) What is the deadline for subscription renewals?
The deadline for subscription renewals for Season 46 is May 10th.
3) What happens after the renewal deadline?
After the renewal deadline, we release all unrenewed seats and make available to purchase as a new subscription package.
Season Productions & Tickets
1) When will season tickets be on sale?
They are on sale now! Contact our Box Office to purchase your subscription today.
2) When do single tickets go on sale?
Single tickets will go on sale on July 22nd.
General Questions
1) Where are you?
We are located at the Wells Theatre on 108 East Tazewell Street in Downtown Norfolk. We are on the corner of East Tazewell Street and Monticello Avenue, across the street from MacArthur Mall.
2) Is the Box Office open?
The box office is open from Monday - Friday, 10am - 5pm. When we do not have a production onstage during the summer, the box office closes at 3pm on Fridays.
3) Why aren't you answering my calls?
The box office can be busy during the day and has two phone lines. When both box office associates are returning phone calls, all inbound calls will go directly to voicemail. Please leave only one voicemail so that the box office associate can go through all voicemails in a timely manner.
4) Why didn't you answer my emails?
Customer service has limited staff at this time. During business hours (Monday through Friday from 10AM to 5PM) we try to return all emails and calls, so we appreciate your patience.