Season subscribers enjoy many benefits! Below we've highlighted some of the extra privileges you'll enjoy, and how you can use them to enjoy your experience here to the fullest. As always, if you are unable to find the answer you need or have other concerns, please contact our Box Office Team at (757) 627-1234.

We hope you enjoy the season of shows and we look forward to seeing you at the historic Wells Theatre!


SEASON TICKET EXCHANGES
Reserved seat season tickets may be exchanged for another performance within the same production.  Season ticketholders must notify the Box Office at least 24 hours prior to the scheduled performance in order to make a ticket exchange.  You may make exchanges by phone, mail, fax, email, or in person. All upgrades are payable at the time tickets are rescheduled.  Original tickets must be returned to the Box Office in their original condition before the new tickets will be issued.  If you would like your new tickets mailed to you, please send your original tickets along with a self addressed, stamped envelope to the VSC Box Office.  Otherwise, tickets will be held at the Box Office for you to pick up at will call. 

ANYTIME PASSES
Anytime Passes are not tickets; they must be redeemed for tickets to VSCs performances.  To redeem your Anytime Passes, simply contact our Box Office via phone, mail, fax, email, or in person to arrange seating ahead of time.  You can also redeem your passes at the Box Office prior to the chosen performance. Your tickets will be issued when you present your redeemed Passes at the Box Office. Premium  Anytime Passes are redeemable for any series performance.  Regular Anytime Passes are also redeemable for any weekday series performance, and are subject to an upgrade charge if redeemed for weekend performances.  You will receive the best available seating at the time of your reservation.  Please note, Anytime Passes do not guarantee seats once a performance is sold out.  Additionally, once you have made your reservation, the Anytime Passes you used to make the reservation become void.  The Box Office will not release your tickets in the event you do not pick them up.  If, once you have redeemed your Anytime Passes, you find you are unable to attend on the scheduled date, you may change your performance date by following the procedure described in the Ticket Exchanges section of this webpage.  Anytime Passes are not valid for performances of A Christmas Carol.  Anytime Passes that are not redeemed are nonrefundable and nontransferable.  All Anytime Passes expire at the end of the season for which they were purchased.

MISSED PERFORMANCES
If you hold expired tickets for a performance, they can be exchanged for another performance within the run of the same production. However, they cannot be exchanged for a performance of a different production. If you have missed your performance, contact the Box Office to check seat availability on the date you would like to make the show. All exchanges are subject to seat availability at the time of the exchange. Any upgrade or exchange charges will be due at the time of exchange.

ADDITIONAL BENEFITS

Lost Ticket Insurance So, what if you lose your tickets?  No problem.  If your season tickets are lost or stolen, simply call our Box Office and we will be happy to hold your duplicate tickets for you to pick up at will call at your scheduled performance(s).


Family and Friends Discount Introduce your family and friends to great theater!  Season ticket holders receive a discount off every additional adult ticket purchased.  Many productions are in high demand and ticket availability may be limited, so order early to secure seats now.


Donation of Unused Tickets If you are unable to use your tickets, you may return them to the Box Office prior to the scheduled show time, and receive a tax credit receipt for the full value of the tickets.


Subscriber Discounts The Virginia Stage Company Subscriber Discount Card provides special offers to several of Downtown Norfolk's wonderful dining establishments.  These offers may not be combined with any other offer and are not applicable to tax, gratuity or alcoholic beverages.  Each ticket holder must present his or her Subscriber Discount Card and tickets or ticket stubs to their server before ordering.  The Subscriber Discount Card may only be used on the day you are attending your show.  Participating restaurants recommend reservations where accepted. Amount of discount varies.  Please see your Subscriber Discount card for more information. 

Arts Discounts With your Subscriber Discount Card receive 10% off the regular price of single tickets to the Virginia Symphony and a 10% discount when you purcahse a Household Membership to the Chrysler Museum.

Parking Valet parking is available in front of MacArthur Mall, off Monticello Ave. Cost: $5.00
Street Parking: Parking is free on the streets after 6pm and all day on Sunday.
MacArthur Center Parking: MacArthur Center has two large parking lots right across the street from Virginia Stage Company. The entrance to the North Parking Deck is on St. Pauls Blvd. and the entrance to the South Parking Deck is on City Hall Avenue. The decks feature nine convenient elevators, 62 handicapped parking spaces, and 94 strategically located push-for-assistance boxes. The boxes ring directly into the center's security office for help with lost cars, locked-in keys and other car and safety concerns. RV parking is available in the South deck on the 1st level.

Accessibility The Wells Theatre is wheelchair accessible.  Please ask the Box Office for platform seating in the orchestra section.  These seats are subject to availability. We recommend making reservations in advance. The Wells Theatre is equipped with infrared sound enhancement which allows patrons with up to 70% hearing loss to hear stage dialogue from any seat.  Virginia Stage Company provides a sign language interpreted performance in American Sign Language for each production.  The second Saturday performance at 8:00PM is the designated signed performance.

Inclement Weather
In the event of a cancelled performance due to inclement weather, Virginia Stage Company will exchange subscription tickets for another performance of the same show. If you are unable to exchange your tickets, you may return them to the Box Office and you will be sent a tax credit reciept for the value of the tickets. There will be no refunds.

 
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